Refund policy
Refund Policy
At Rose Celine Investments, we take pride in creating exceptional books designed to educate, inspire, and be treasured for years. We want every customer to purchase with confidence.
Digital Editions (PDF)
Digital editions are delivered electronically through our digital delivery partner, Filemonk.
Because digital products can be retained after downloading, digital purchases are generally non-refundable once downloaded, except where required by applicable law.
If your file is defective, inaccessible, incorrect, or never arrives, please contact us within 14 days of purchase. We will assist you promptly and arrange a replacement or appropriate resolution.
Hardcover Pre-Orders
Our Premium Hardcover and Signed Collector’s Edition may be offered for pre-order while production is underway. Estimated shipping dates or shipping windows will be disclosed before purchase.
Every hardcover purchase includes a complimentary digital edition, delivered electronically after purchase.
You may cancel your hardcover pre-order at any time before shipment and receive a full refund, even if you have already downloaded the complimentary digital edition.
If production or shipping is delayed, we will provide updates and applicable cancellation or refund options in accordance with consumer protection laws.
Returns After Delivery
Premium Hardcover
Unopened, unused, and undamaged hardcover books may be returned within 30 days of delivery.
Customers are responsible for return shipping unless the item is damaged, defective, incorrect, or applicable law requires otherwise.
Once the returned book has been received and inspected, eligible refunds will be issued to the original payment method. Original shipping charges are generally non-refundable for discretionary returns.
Signed Collector’s Edition
Because each Signed Collector’s Edition is individually signed, discretionary returns are not accepted.
Damaged, defective, or incorrect editions remain eligible for appropriate refunds or replacements under applicable law.
Damaged, Defective, or Incorrect Orders
If your book arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photographs of the book and packaging.
We will arrange an appropriate replacement or refund at no additional cost.
The 14-day reporting period does not limit any rights provided by applicable consumer protection laws.
Requesting a Return or Refund
Please email with your order number and a brief description of your request.
Do not return merchandise without contacting us first so we can provide appropriate return instructions.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Pricing and Promotions
Product prices and promotional offers may change over time. We generally do not provide retroactive price adjustments, except where required by law.
Nothing in this policy limits any non-waivable rights under applicable consumer protection laws.